FAQs

We work with furniture dealers, procurement teams, specifiers, facilities managers, interior designers and workplace consultants. We see ourselves as an extension of your team rather than just a supplier, taking a consultative approach to help you navigate specifications, lead times and logistics.

We supply commercial workspace furniture across corporate offices, education, healthcare, government and public sector, hospitality and coworking environments.

Yes. We have two locations: our head office in Banbury (Unit 5, Eagle House, 5 Beaumont Rd, OX16 1RH) and a London showroom at 96–98 Clerkenwell Road, EC1M 5RJ, in the heart of the design district.

The range covers eight main categories: Tables, Soft Seating, Chairs & Stools, Task Chairs, Booths, Workstations, Zoning & Storage and Outdoor.

Named ranges include Kobel (table range with metal and wooden frames), Loria (meeting and conference tables), Axiom (poseur, laptop and bistro tables), Tower (modular storage with interchangeable boxes), Twyst (distinctive twisted steel table range), Vyo (sofa range for breakout areas) and Konnect (grid-based shelving for zoning).

Yes. We offer multiple sizes, finish options for metal, wood and tabletops, plus upholstery and fabric choices as part of specification.

Yes. Konnect is designed for zoning, while our booth ranges such as Converse and Plats provide acoustic privacy. We can also advise on fabric, texture and material choices that contribute to acoustic performance.

Mainly in the UK, but we source responsibly from outside the UK where doing so provides competitive pricing, high quality or other product benefits.

Most of our tabletops and wooden furniture components are either FSC-certified as standard or available on request.

CAD files and spec sheets are available on the Resources page or from within any individual product page.

Yes. Samples are available on a case-by-case basis and may be free depending on the value we feel this adds to the project. Contact the team to discuss.

This depends on the product and whether it is stocked. For the best estimate, ask when you place your sample request.

Yes. We offer 2D/3D space planning and scene rendering to help you visualise a workspace before orders are placed. Contact the team to discuss your project.

We take a consultative approach. Before recommending anything, we understand the space, use, budget and timeline. We then provide what each stakeholder needs, CAD files and visuals for designers, spec sheets and pricing for procurement teams, to keep projects moving without unnecessary back-and-forth.

Colour establishes emotional tone; texture signals formality or approachability; pattern affects energy levels; material communicates organisational values; and finish changes how light interacts with furniture. We advise specifying fabric not just for day-one appearance but for how it performs psychologically over months and years.

A range of power and data integration options are available. Visit the Power & Data page under Products for an overview, or contact the team for detailed specifications.

Yes. We commit to clear pricing from the start with no hidden extras, making comparisons easier and avoiding time-consuming back-and-forth.

Price lists are shown at RRP; trade pricing is available on a discount structure. Contact the sales team for a copy of the current price list.

Yes. We offer tiered pricing on a range of products for larger orders.

No, there are no minimum order quantities.

Quotes are turned around within hours, not days. Procurement decisions move fast, and waiting days for a quote isn’t an option.

Yes. We suggest workable alternatives that keep the project on track when specs shift or budgets change.

Contact the sales team for a copy of the current catalogue.

We prioritise accuracy over speed. We commit to lead times we can deliver and avoid over-promising, a reliable date is far more useful than a fast date that slips.

These vary by product. Each product should be checked at the time of placing the quote for accurate information.

Quick-ship items are delivered within 5 working days.

Yes, alternative products, different finishes or urgent stock checks are all things our team can help find solutions for.

Yes. Our logistics team works with clients to align orders with project schedules and avoid disruptions. Full project support, from planning to delivery, is available.

We cover the whole of the UK.

In the vast majority of cases, no, but we will look at international requirements on a case-by-case basis. Contact the team if you have an international requirement.

For orders of £0–£1,500: Zone 1 £85, Zone 2 £105, Zone 3 £170, Zone 4 POA. For orders of £1,500+: Zones 1 & 2 are free of charge (FOC), Zones 3 & 4 are POA. (FOC = Free of Charge; POA = Price on Application.) See the Delivery Zones pricing matrix for detailed zone coverage.

Yes. We provide a full installation service covering delivery, assembly and set-up, designed to minimise disruption and ensure a smooth fit-out process.

Every ØRN product carries a 5-year warranty.

Our returns and damage policy is available as a PDF from the sales team or on request.

Yes. We are happy to look into repair or replacement on a case-by-case basis. Contact the team with your specific situation.

We hold ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 45001 (occupational health and safety) certifications.

All of our sustainability information and credentials are covered in the Sustainability Report. Request a copy from the sales team.

Please read our Sustainability Report for detailed information on specific environmental standards and certifications.

Our commitment is to design for longevity and recyclability, building products that last and can adapt to evolving workspaces. Ranges like Tower and Konnect are designed for reconfiguration and reuse. Natural materials in fabric specification can also form part of an organisation's visible sustainability story.

Yes. We work with furniture dealers and run a dealer programme.

You sign up to become an ØRN dealer and gain access to all pricing and product resources.

Dealers receive a trade discount on the ØRN range. For full terms and a discussion of the programme, contact the sales team.

Yes, there is a registration option available, enquire with the team for details.

Email [email protected] or call +44 (0) 1295 221 353. Our team is responsive and committed to getting back to you quickly with accurate information.